If you can control your behaviour to respond in ways that generate calm and lead to better communication, your conflict competence levels will improve.
CONFLICT COMPETENCE IS THE RESULT OF A PROCESS OF LEARNING TO DEAL WITH CONFLICT EFFECTIVELY.
Appreciating the dynamics of conflict, understanding its aspects, types and stages, is fundamental to achieving conflict competence.
They show up in your ability to reflect on conflict, respond effectively, manage emotions, and engage constructively with others.
Conflict Competence means mental, emotional and behavioural skills that enhance relationships and reduce the likelihood of damage. An active approach to conflict as a change opportunity encourages creativity. It offers original outcomes and lasting solutions for both current and future challenges.
The most important route to Conflict Competence is communication. Effective communication improves day to day interaction and develops relationships.
The ability to interact successfully involves understanding the dynamics of discussion and negotiation. A person can have difficult conversations, recognise whether there is value in the way a discussion is going or whether it is headed down a destructive path; and have the ability to redirect dialogue for positive results.
A culture of Conflict Competence energises individuals to have Brave Discussions, connecting actively to bring about positive change.
The goal is the creation of an environment that fosters and sustains a culture of conflict competence, where all who experience conflict feel comfortable to raise it, knowing it will be dealt with respectfully and responsibly
~ Jennifer Lynch author, international mediator.